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fio123 Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open a fio123 account, sign in from a mobile device, or check DANA and QRIS payment status.

Account dataDevice sessionsWallet checksCookie choices

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How Privacy Applies To Wallet Activity

fio123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your Privacy Policy rights begin with clear account details: we may ask for your phone number, login credentials and verification response before account access. When you use DANA, OVO, GoPay or QRIS, we record the payment reference, amount, status and time needed to match the transaction,

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rather than treating a wallet label alone as proof. Bank transfer and virtual account records may also be checked against the account that requested the transaction. We use these records for access control, payment reconciliation, fraud checks and support replies. Processing depends on local law, and
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where local law permits we retain only what is needed for these purposes. You can ask us which data is held, request a correction, or ask how a wallet record was used.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH PRIVACY

Three Ways To Ask About Your Data

A direct support path helps you resolve a Privacy Policy question without sending sensitive details into a public message. Contact our account support desk during the stated service window of 09:00-22:00 WIB and include your account phone number only when requested. We can explain a wallet status, point you to the relevant policy wording, or record a request to correct account data. Do not share your password, one-time verification code or complete payment credentials while asking for help.

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Account data request

Ask our support desk to confirm the account details connected with your fio123 access. We may request a phone verification step before discussing personal records, so a private request reaches the correct account holder.

Wallet record question

If a DANA, OVO, GoPay or QRIS receipt looks different from your account status, send the payment reference through the account support path. We use the reference to locate the relevant record without asking for your wallet password.

Policy contact window

Our support desk handles privacy questions from 09:00-22:00 WIB. State whether you need access, correction, deletion guidance or a policy explanation, and we will identify the next account step where local law permits.

DATA HANDLING DETAILS

Six Privacy Controls Behind Your Login

Privacy at fio123 is tied to practical account controls rather than broad promises. We separate sign-in details from payment references, limit staff access to the records needed for a support task and…

Account details

We use your phone number and account credentials to create and protect access. A clear verification step helps us distinguish your request from an unfamiliar sign-in before we discuss account records or make a requested change.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we keep transaction references and status details needed to reconcile a request. We do not need your wallet password to check whether a payment reached the account record.

Device sessions

A mobile browser session may produce device and connection signals used to protect login activity. If a sign-in looks unusual, we may ask you to verify the account before access continues or before support discusses private data.

Cookies

Cookies can remember session settings and help the account path work between login and the lobby. You can manage or clear cookies in your browser, although restricting them may require another sign-in or affect selected account preferences.

Retention period

We retain account, security and payment records only for operational, dispute-handling or legal needs that apply to the request. When a record is no longer needed, we remove it or change it so it no longer identifies you where local law permits.

Change requests

You can ask us to correct an inaccurate phone detail, explain a stored record, or provide available access or deletion guidance. Send the request through account support; we may verify ownership before changing data connected with your fio123 account.

Answers About fio123 Privacy Policy

These Privacy Policy answers address the account and payment questions we expect from Indonesian customers before opening access. They cover the data connected with sign-in, mobile sessions, cookies and local wallet references. If your situation is not listed, contact our support desk from 09:00-22:00 WIB with the smallest amount of personal detail needed to identify your request.

The fio123 Privacy Policy covers account details, phone verification, device session signals, cookies, support requests and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It explains why we use those records, how long they may remain and how to ask about them.

We use your phone number to create the account path, support sign-in checks and connect a verified request with the correct account. Before discussing private records or changing account details, we may ask for an additional verification step. Access and eligibility depends on local law.

Yes. The Privacy Policy covers the payment reference, status, amount and time needed to reconcile DANA or QRIS activity with your account. The same approach applies to OVO, GoPay, bank transfer and virtual account records. We do not need your wallet password for a status check.

Contact our account support desk between 09:00-22:00 WIB and state whether you want access to available records or correction of an inaccurate detail. We may verify account ownership before responding. Where local law permits, we will explain the next step and any limits on the request.

The fio123 Privacy Policy includes cookies used for session continuity and selected account settings on a mobile browser or desktop browser. You can clear or restrict them through browser controls. Doing so may sign you out or require settings to be selected again during your next access.

We use phone verification, login credentials and device session signals to help identify unusual access. Support staff receive only the account details needed for a specific request, and we will not ask for your password or one-time code. Where local law permits, security records support access decisions.

We remove or anonymise records when they are no longer needed for account operation, payment reconciliation, security, dispute handling or applicable legal duties. The timing depends on the record and local requirements. You can ask support to explain retention for a particular account or payment reference.

fio123 Privacy Policy For Your Account

Three Ways To Ask About Your Data

Account data request

Wallet record question

Policy contact window

Six Privacy Controls Behind Your Login

Account details

Payment references

Device sessions

Cookies

Retention period

Change requests

Answers About fio123 Privacy Policy

01 What does the fio123 Privacy Policy cover?

02 Why does fio123 need my phone number?

03 Does the Privacy Policy cover DANA and QRIS payments?

04 How can I request a copy or correction of my data?

05 Does fio123 Privacy Policy use cookies on mobile?

06 How does fio123 protect account access?

07 When does fio123 delete Privacy Policy data?

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